I bought this watch directly from the manufacturer's website, along with another at the same time. This watch arrived with the hands disconnected from the spindle. The packaging was in perfect condition, and the other watch was fine. There was no damage to anything - leading me to believe these are just really, really poor quality. When I contacted the manufacturer expecting an apologetic response, they shrugged and referred me to some shipping insurance policy, and then silence. They ignored all my attempts at following up. Really infuriating customer service. Don't buy Stuhrling watches - they're crap.